At ocmy, we believe online entertainment should be fun, not a burden. Our commitment to responsible gaming is more than just a policy — it is a core value we uphold in every aspect of our platform.
Responsible gaming means enjoying online casino activities as a form of entertainment — not as a source of income or an escape from the pressures of daily life. At ocmy, we want every gaming session to be a positive, controlled and enjoyable experience.
This is a reality we must face together: online gambling can become a serious problem if left unmanaged. Gambling addiction can affect a person's finances, family relationships, work performance and mental health. That is why ocmy invests seriously in a comprehensive responsible gaming programme to protect all players on our platform.
Responsible gaming is not just about money limits — it encompasses time limits, emotional control, understanding of odds and the ability to stop when needed. ocmy provides all the tools you need to stay fully in control.
Before you start playing at ocmy, take a moment to understand and practise the following core principles of responsible gaming. This guide is more than advice — these are proven practices that have helped many Malaysian players enjoy online casinos without long-term issues.
Identifying a gambling problem early is the most important step toward getting timely help. Many people are unaware they have a problem until it becomes serious. Here are the warning signs to watch for in yourself or someone you care about:
Ocmy offers a range of control tools you can activate anytime through your account settings. All tools are free and can be set up in minutes. We encourage all players — not just those experiencing difficulties — to use these tools as a best practice.
To access all these control tools, log in to your ocmy account and go to the Account Settings > Responsible Gaming. Our support team can also help you activate any of these tools via 24/7 live chat.
Ocmy takes child protection very seriously. Our platform is exclusively for individuals aged 18 and above. We enforce a strict age verification process during registration through our KYC system to ensure that no underage individuals can access our services.
If you share a device with children or teenagers at home, we strongly recommend the following steps to protect them from accessing online gambling content:
If you suspect that a child has accessed an online gambling account, contact the ocmy support team immediately at [email protected] and we will take swift action.
If you or someone you know needs help with gambling problems, the following resources are available:
Answer these questions honestly to assess your gaming habits:
Have you ever played longer than you planned?
Have you ever returned to play in an attempt to win back money you lost?
Has gambling ever caused you financial problems?
Have you ever hidden your gambling activity from family members?
Do you play to escape stress or problems?
Take proactive steps today for a safer and more enjoyable gaming experience.
Ocmy provides six core responsible gaming tools designed to keep your play safe and fully in control.
Set the maximum daily, weekly or monthly deposit amount based on what you can afford. Limits can be reduced immediately, but increases require a 24-hour waiting period.
Set the maximum duration for each session. The ocmy system will send a warning 10 minutes before the limit is reached and will automatically log you out for your safety.
Once the loss limit you set is reached, the system will automatically end the session. There is no way to bypass this limit within the set period.
Need a short break? Block your account for anywhere from 24 hours to 6 weeks with ease. All promotional communications are paused during an active break period.
The most serious option for players who need help. Block your account for 6 months to a lifetime with full support from our team throughout the process.
Monitor your full activity history including play time, deposit records, and win/loss patterns to make smarter gaming decisions.
If you feel you need support, here are simple steps to get help from the ocmy team.
Acknowledge to yourself that you may need help. This is the hardest yet most important step in the recovery process.
Reach our responsible gaming support team via 24/7 live chat or email. All conversations are completely confidential.
Together with our team, activate the right control tools — whether deposit limits, a short break, or self-exclusion based on your needs.
We will connect you with professional help resources in Malaysia such as Talian Kasih and registered counselling services.
Beyond ocmy's internal support, there are several organisations in Malaysia that provide free assistance for gambling problems.
A Malaysian government telephone counselling service operating 24/7. Free and confidential.
Psychiatric departments at government hospitals provide free treatment for gambling addiction.
The Malaysian Counselling Association provides a directory of licensed counsellors nationwide.
A peer support group for those struggling with gambling problems.